Our Courses
The Service Pro Series
Seven courses. Online and self-paced. Build practical skills in customer service, communication, problem-solving and ownership.
Choose an individual course for $99 CAD or all seven for $197 CAD. Training a team? Visit Train Your Team for volume pricing and onboarding options.
Course Info
Course 1
Redefining Customer Service
Every visit is a chance to build trust — or lose it. This course covers how to walk into any job site as a professional a customer wants to call again.
Course 2
Troubleshooting Under Fire
Great technicians don't just fix things faster — they think differently. Learn the structured approach that turns guesswork into confident, efficient diagnostics.
Course 3
The Customer Debrief
Make the final conversation count. Explain what you found, summarize the work completed and leave your customer clear on the next steps.
Course 4
Effective Communication
Communicate clearly with customers, dispatchers and coworkers. Practise listening, explaining findings and confirming next steps to reduce misunderstandings.
Course 5
Owning The Problem
The best technicians don't just report problems — they own them. This course builds the accountability and follow-through that customers and employers notice.
Course 6
Delivering The Solution
Diagnosing the problem is only half the job. Learn how to present recommendations, explain options clearly, and close out every job the right way.
Course 7
From The Field To The Office
Ready for what's next? This course prepares experienced technicians for the transition into coordination, sales, or management roles.