FOR TECHNICIANS & TRADESPEOPLE
Build confidence.
Earn trust.
Take the next step.
Develop the communication, problem-solving and professional skills that help you handle challenging calls and prepare for new responsibilities.
Online and self-paced · Learn around your schedule
$99 CAD / course
Focus on one skill. Choose from seven self-paced courses, with a certificate on completion.
$197 CAD / bundle
All seven Service Pro courses. Build skills across the service experience. Separately: $693 CAD.
Try a free preview
Explore Redefining Customer Service on Thinkific. Select Free preview to try the introduction.
INSIDE THE SERVICE PRO SERIES
The repair matters.
So does the conversation.
THINK — Work through a difficult problem with a clear approach.
EXPLAIN — Help your customer understand what you found.
OWN — Make the next step clear and follow through.
Seven courses to build on.
01 Redefining Customer Service
02 Troubleshooting Under Fire
03 The Customer Debrief
04 Effective Communication
05 Owning The Problem
06 Delivering The Solution
07 From The Field To The Office
A few useful answers.
WHO IS THIS FOR?
Technicians and service professionals in fire protection, HVAC, electrical, plumbing, building services and similar field roles. Professional development alongside your technical training.
ARE CLASSES SCHEDULED?
No. Courses are online and self-paced, so you can learn around your schedule.
WILL I RECEIVE A CERTIFICATE?
A SkillForge certificate is issued when you complete course requirements. It confirms training completion; it is not a trade licence, regulatory qualification or accredited professional certification.
CAN MY EMPLOYER ARRANGE TEAM TRAINING?
Yes. Explore team training or contact info@skillforgetraining.ca for pricing and onboarding options.
WHAT ARE THE PURCHASE AND REFUND TERMS?
Review SkillForge’s current policies before enrolling.